Delete your UDrive account

Version 2.1 · in effect from 2026-10-09

You can delete your UDrive account yourself, from inside the app. You do not have to ask us and you do not have to give a reason.

In the app

Open Settings.
Tap Delete account.
Type DELETE to confirm.

That is all. It takes effect immediately.

You cannot delete your account in the middle of a live trip — finish it or cancel it first, then try again.

If you cannot open the app

Message us on WhatsApp: 0335-6823975, from the number the account is registered to. We will verify the number and delete the account for you.

What is erased

Your email address is deleted outright. Your name and phone number are replaced with placeholders. Your mobile number is released immediately, so it can be registered again — by you or by anybody else.
Every signed-in session, on every device, ends at once.
Your trusted contacts are deleted outright.
If you drove for UDrive: your CNIC number, driving licence number, date of birth, residential address, emergency contact and bank details are erased, your saved payout account is deleted, and your uploaded CNIC, licence, selfie, registration book, vehicle photographs and wallet top-up screenshots are deleted from our storage.
Your last known position is deleted.
Your vehicles are removed from service and their registration numbers are freed.

What remains, and why

Records of trips that happened survive, but without your name attached: bookings, fares and payments; ratings and reviews; any dispute you were part of, including files attached to it as evidence; the messages you sent in a trip chat; and any emergency alert or safety report you raised. A driver's location trail from trips ages out on its usual 30-day schedule rather than going at once.

We keep them for three reasons: the other person on that trip has a right to their own record of it, our accounts have to balance, and a dispute or a tax question about a trip can arrive months after it happened. What is left behind is a journey that took place, not a person who took it.

We also keep our internal log of what our own staff did, as an accountability record.

Changed your mind?

Deletion cannot be undone. If you sign up again with the same number you will start with a new, empty account — your old trips, ratings and verification will not come back, and a driver will have to be verified again from the beginning.

Questions

UDrive WhatsApp: 0335-6823975