Privacy Policy (Roman Urdu)

Version 2.3 · in effect from 2026-10-10

This translation is for convenience. The English version governs.

UDrive ("hum") ride-hailing aur sayahat ki app hai. Yeh policy batati hai ke UDrive app istemal karte waqt hum kya maloomat lete hain, kyun lete hain, aur kaun kaun si dusri companies usay dekhti hain, kitna arsa rakhte hain, aur aap hum se kya keh sakte hain.

Yeh Roman Urdu tarjuma aap ki asani ke liye hai. Qanooni taur par English wala nuskha chalta hai; agar dono mein kahin farq ho to English wala maana jayega.

Mukhtasar baat

Hum aap ka phone number aur naam lete hain taake aap ka account ban sake, aap ka pickup aur destination lete hain taake ride ho sake, aur agar aap UDrive par gaari chalate hain to aap ka CNIC, driving licence aur gaari ki registration lete hain — sirf yeh tasdeeq karne ke liye ke aap wahi hain jo aap keh rahe hain aur gaari asli hai.

Aap ke shanakhti kaghazat sirf tasdeeq ke liye istemal hote hain, aur kisi kaam ke liye nahi. Hum inhein bechte nahi. Hum aap ka data kisi ishtiharati company, data bechne walon, ya kisi aise bande ko nahi dete jo usay apne faide ke liye chahta ho.

UDrive mein koi ishtihar nahi, koi crash-reporting nahi, aur kisi dusri company ka koi analytics ya tracking software nahi hai. Hum aap ki advertising ID, IMEI, MAC address, SIM ka phone number ya kisi bhee hardware fingerprint ko parhte hi nahi. App sirf hamara apna istemal ka record bhejti hai — kis phone model aur app version par chal rahi hai, aur andazan kis shehar mein khuli, jo IP address se nikala jata hai, GPS se kabhi nahi (dekhein hissa 2). Yeh hamare paas rehta hai aur zyada se zyada 180 din baad mita diya jata hai.

1. Hum kaun hain

UDrive Azad Jammu & Kashmir ke liye ride-hailing aur sayahat ka platform hai. Kya maloomat li jayengi aur kyun, yeh hum tay karte hain, is liye zimmedari bhee hamari hai.

Is policy ke baare mein kisi bhee baat par WhatsApp par rabta karein: 0335-6823975.

2. Har istemal karne wale se kya lete hain

Aap ka account

Aap ka mobile number. Isi se aap ka account pehchana jata hai.
Aap ka naam, jaisa aap likhte hain.
Jo zaban aap chunte hain.

Login karte waqt

Chaar hindson ka code jo hum aap ke number par WhatsApp se bhejte hain. Hum us code ko nahi, sirf uski ek-tarfa badli hui shakal mehfooz karte hain.
Woh IP address jahan se darkhwast aayi.
Aap ki app ya browser ki pehchan (user-agent).
Ek device ka number jo app khud apne liye banati hai — us lamhe par mabni jab aap ne pehli baar app kholi, aur aap ke phone mein rehta hai. Yeh aap ki advertising ID nahi, IMEI nahi, aur na hi koi aisi pehchan jo apps ke darmiyan aap ka peechha kare. App dobara install karne par badal jata hai.

Jab app khuli ho (app ka istemal)

App khulne par, wapas aane par, aur khuli rehne par har 30 minute baad, app hamare server ko batati hai ke istemal ho rahi hai. Is record mein hota hai:

ek random install number jo app khud banati hai (dobara install par badal jata hai; yeh advertising ID ya IMEI nahi);
phone ki company aur model, Android ka version, aur app ka version aur build;
connection ki qism (Wi-Fi ya mobile) aur mobile network ka naam;
phone par set zaban aur timezone, aur screen ka size;
woh IP address jahan se aaya, aur us IP se nikala hua andazan shehar. Yeh GPS nahi, aur aksar ek do qasbon ka farq hota hai;
aap ka account, agar aap login hain.

Is se hum dekhte hain ke UDrive kin phones aur app versions par theek chalni chahiye, aur kin ilaqon mein istemal hoti hai, taake pata ho kahan drivers barhane hain aur kya theek karna hai.

Aap ki bheji hui tasweerein hamara server chhote format mein dobara save karta hai, aur tasweer ke andar chhupi location ya camera ki tafseel hata deta hai.

3. Customer se kya lete hain

Aap kahan ja rahe hain: pickup aur destination, jagah ke naam aur coordinates dono shakal mein.
Safar ki tafseel: tareekh aur waqt, seats, kitne bare aur kitne bachay, saman, aur jo note aap driver ke liye likhein.
Safar ki aap ki tarjeehat, agar aap rakhein — maslan sirf khawateen ya sirf family ka safar.
Jo fare aap pesh karte hain, drivers ki taraf se aane wale offers, aap kaunsa qubool karte hain, aur booking ke dauran kya kya hua — poori tafseel.
Trip ki chat mein aap driver ko jo paighaam bhejte hain.
Rating aur jo raye aap likhte hain.
Shikayat, tanaza, us ke sath lagai gayi files, aur support ke tickets.
Woh trusted contacts jo aap apni hifazat ke liye rakhte hain: unka naam, phone number aur aap se rishta.
Booking par emergency contact ka naam aur number, agar aap dein.
Tour ke liye: har musafir ka naam, jins, umar ka darja, aur adhoora chhupaya hua phone number.
Hotel booking: tareekhein, mehmanon aur kamron ki tadaad.
Agar aap koi karobar ya hotel darj karein: uska naam, pata, phone number aur map par jagah.
Agar aap Hotel mode mein hotel add karein: aap ka naam, business ka naam, contact / WhatsApp number, email (agar dein) aur CNIC ke aage aur peeche ki tasveer. CNIC ki tasveerein sirf UDrive ki hotel check karne wali team dekhti hai, customers ko kabhi nahi dikhai jatin. Hotel aur kamron ki tasveerein public hain — customers unhein dekhte hain.

4. Driver se kya lete hain

Hissa 3 ki har woh cheez jo aap par lagti hai, aur uske alawa:

Aap ki tasdeeq ke liye

CNIC number.
Driving licence ka number aur uski tareekh-e-ikhtitaam.
Tareekh-e-paidaish.
Rehaishi pata.
Emergency contact ka naam aur phone number.
Tasweerein: ek selfie, CNIC haath mein pakar kar selfie, CNIC ke aage peeche, aur driving licence ke aage peeche.

Gaari ki tasdeeq ke liye

Registration number, make, model, saal, rang aur seats ki tadaad.
Registration book ke aage peeche ki tasweerein, aur gaari ki tasweerein.

Aap ko paisa dene ke liye

Bank account ka naam, bank ka naam, payout ka tareeqa, aur adhoora chhupaya hua account number.
Jab aap commission balance daalte hain: raqam, aap ki apni receipt ka reference number, aur jo screenshot aap bhejte hain.

Kaam ke dauran

Aap ki jagah (dekhein hissa 5), aur trip ke dauran aap ke phone ki battery ka darja.
Aap ki rating, mukammal trips aur mojooda haalat.

5. Location — theek theek kab

Hum kabhi bhee background mein aap ki location nahi lete. App background location ki ijazat maangti hi nahi aur na koi background service chalati hai. App band hoti hai to kuch nahi liya jata. Aap khud dekh sakte hain: Android app location ke liye sirf ACCESS_FINE_LOCATION aur ACCESS_COARSE_LOCATION maangti hai. Na ACCESS_BACKGROUND_LOCATION hai, na foreground-service ki ijazat.

Customer. App khuli ho to hum aap ki jagah parhte hain taake map wahan markooz ho, aas paas ki gaariyan dikhein, aap ke rakhe hue pin ka pata ban sake, aur pickup khud bhar jaye. Yeh istemal ho kar khatam ho jati hai — aap kahan kahan gaye, is ka koi record hum nahi rakhte. Aap ki jagah sirf tab mehfooz hoti hai jab woh aap ke apne banaye hue record ka hissa ban jaye: booking ka pickup aur destination, koi safety report, ya emergency alert.

Driver, jab online aur khali hon. Taqreeban har 15 second baad hum aap ki jagah likhte hain taake aas paas ka customer dekh sake ke ek gaari mojood hai. Hum har driver ki ek hi row rakhte hain aur usay upar likh dete hain — aap kahan kahan khare rahe, is ka koi record nahi banta.

Driver, trip ke dauran. Har chand second baad — theek waqfa hum tay karte hain aur woh 1 se 60 second ke darmiyan hota hai — hum aap ki jagah, uski durustagi, rukh, raftar, phone ki battery, aur yeh ke location ki ijazat mili hui hai ya nahi, likhte hain, taake customer aur hamara operations desk dekh sake ke safar chal raha hai. Yeh record 30 din baad mita diya jata hai.

Trip ke dauran location lena tab shuru hota hai jab aap trip qubool karte hain aur trip khatam hote hi ruk jata hai. Signal chala jaye to yeh aap ke phone mein ruk jati hain aur signal aate hi chali jati hain.

6. Hifazat aur emergency

Agar aap app mein SOS dabate hain, to hum aap ke rakhe hue trusted contacts ko aur apne safety number ko WhatsApp par paighaam bhejte hain — kul milakar barah numbers tak. Us paighaam mein aap ka naam, aap ke theek theek coordinates, us jagah ka Google Maps link, reading ki durustagi aur waqt hota hai. Sath hi hum un coordinates ke sath ek emergency case bhee likhte hain taake hamari team amal kar sake aur baad mein record mojood ho.

Feature ka maqsad hi yehi hai, magar dabane se pehle aap ko theek theek pata hona chahiye ke kya nikalta hai aur kis ke paas jata hai.

App koi awaz record nahi karti. Microphone istemal nahi hota.

7. Kis maqsad se istemal karte hain

Kis liye	Kyun jaiz hai
Aap ka account banana aur mehfooz rakhna	Wohi service dene ke liye jo aap ne maangi
Driver aur customer ko milana, aur fare banana	Wohi service dene ke liye jo aap ne maangi
Driver aur gaari ki tasdeeq	Musafiron ki hifazat ka farz, aur qanoon
Chalti hui trip dikhana	Service, aur musafir ki hifazat
Emergency aur SOS	Kisi ki jaan ya hifazat bachane ke liye
Adaigi, commission aur refund	Aap se hue muahide ki takmeel, aur hisab-kitab ka qanoon
Shikayat, tanaza aur fraud	Ek insaaf se chalne wali service ka jaiz mafad
Staff ne kya kiya, us ka record	Jawabdehi, aur qanoon

Hum aap ki profiling nahi karte. UDrive mein koi cheez aap ka rawaiya dekh kar us ka number nahi banati, yeh nahi bataati ke aap kya karenge, aur aap ke baare mein koi khudkar faisla nahi karti. Driver ki rating sirf un ratings ka ausat hai jo logon ne di hain. Driver ke sath ek safety score bhee hota hai jo customer ko dikhta hai aur yeh tay karne mein madad karta hai ke trip kis ko pehle bheji jaye; aaj woh sab ke liye ek hi shuruati value hai aur platform mein koi cheez usay badalti nahi. Agar yeh kabhi badla to hum yahan likh dein ge ke usay kya cheez hilati hai.

8. Aur kaun aap ki maloomat dekhta hai

Hum chand service providers istemal karte hain. Woh hamari hidayat par, neeche likhe maqasid ke liye data par kaam karte hain — aur kisi kaam ke liye nahi.

Google — map aur pate ke liye.

Jab aap pata dhoondte hain, aap ka likha hua matn aur aap ki taqreebi jagah Google Places ko jati hai.
Jab aap map par pin rakhte hain, woh coordinates Google ke geocoder ko jate hain taake un ka pata ban sake.
Jab raasta kheencha jata hai, shuru aur aakhir ke coordinates Google ki routing service ko jate hain.
Map ke tiles Google ki tile service se aate hain, jis se yeh zahir hota hai ke aap map ka kaunsa hissa dekh rahe hain.
Map khud Google ke Maps SDK se banta hai jo app ke andr hai aur aap ke phone se seedha Google se baat karta hai. Jab neela nuqta dikh raha ho, to Google aap ki jagah dekh raha hota hai. Yeh har us app ke sath hota hai jo Google ka map istemal karti hai.

WA Engine — hamara apna WhatsApp relay, jo hum Railway par chalate hain. Usay wasool karne wale ka number aur paighaam ka matn milta hai. Login code ki soorat mein iska matlab code khud hai. SOS ki soorat mein aap ka naam aur aap ke coordinates.

OpenStreetMap — jab Google mojood na ho to pate ki talash aur map ke liye. Usay talash ka matn ya coordinates, aur aap ka IP address milta hai.

Google Fonts — app pehli baar chalne par apna font download karti hai, is liye us lamhe Google aap ka IP address dekhta hai.

Apple — iPhone par ek screen (tour ka pickup chunna) coordinates ka pata banane ke liye phone ka apna geocoder istemal karti hai, jo Apple ka hai. Android par wohi screen Google ka istemal karti hai.

Railway — hamare servers, database aur aap ki bheji hui files yahan rehti hain.

ipinfo.io — app ke istemal wale record ka IP address, ek dafa, usay jata hai aur woh hamein andazan shehar, ilaqa aur internet company batata hai. Aap ke baare mein is ke ilawa kuch nahi bheja jata.

Bas, yehi poori fehrist hai. Is ke alawa koi nahi.

9. Hum kabhi yeh nahi karte

Hum aap ki zaati maloomat kabhi bechte, kiraye par dete ya tabadle mein nahi dete.
Hum aap ke shanakhti kaghazat kisi ko marketing, credit scoring, background check bechne ya kisi aur maqsad ke liye nahi dete.
UDrive mein koi ishtihar nahi chalta aur hum kisi ishtiharati network ko kuch nahi dete.
App, website ya admin system — kisi mein kisi dusri company ka analytics, crash-reporting ya attribution ka auzaar nahi hai. Hissa 2 wala istemal ka record hamara apna hai aur marketing ke liye kabhi kisi ko nahi diya jata.
Hum aap ka data UDrive ke ilawa kisi aur cheez ko sikhane ke liye istemal nahi karte.

Sirf ek soorat aisi hai jismein hum aap ki maloomat kisi aur ko dein ge: Azad Jammu & Kashmir ya Pakistan ki kisi adalat ya bajaa idare ka qanooni hukm, ya jab kisi ki jaan bachana zaroori ho. Aisa ho aur hamein batane ki ijazat ho, to hum aap ko bata dein ge.

10. Kitna arsa rakhte hain

Kya	Kitna arsa
Login ka code	Khatam hone ke 24 ghante baad mita diya jata hai
Login ke sessions, un ke IP address aur user-agent ke sath	Session khatam hone ya logout ke 30 din baad
Trip ke dauran driver ka location record	30 din
Trip tracking ka woh link jo aap share karte hain	7 din
Woh notifications jo aap parh chuke hain	180 din
App ke istemal ki visits, IP address aur andazan shehar ke sath	90 din
Kisi phone ka istemal record (model, versions, install number)	Us phone par app aakhri dafa khulne ke 180 din baad
Tasdeeq ke kaghazat aur tasweerein	Jab tak aap UDrive par gaari chalate hain. Account delete karne par mita diye jate hain
Booking, fare, adaigi, rating, tanaza	Jab tak aap ka account hai. Account delete karne ke baad yeh bina aap ke naam ke rehte hain, kyunke safar ke dusre bande, hamare hisab aur qanoon — teenon ko yeh record chahiye
Staff ne kya kiya, us ka andaruni record	Jawabdehi ke record ke taur par rakha jata hai

Aakhri do qatarein ke liye hum aap se saalon ka koi saaf number waada nahi karenge, kyunke hamein yeh us waqt tak rakhna parega jab tak us safar par koi tanaza ya tax ka sawal utha sakta ho — aur hum aap ko yeh saaf bata dena behtar samajhte hain, bajaye is ke ke koi number likh dein jo nibha na sakein.

11. Aap ke haqooq

Pakistan mein data protection ka aam qanoon abhi tay ho raha hai. Yeh haqooq hum aap ko apni policy ke taur par de rahe hain, kisi mojooda qanoon ke majboor karne par nahi — aur aap hum se in ka hisab maang sakte hain:

Dekhein ke hamare paas aap ka kya hai. Poochein, hum bata dein ge.
Durust karwayein. Zyadatar cheezein aap app mein khud badal sakte hain. Baqi ke liye hum se kahein.
Account delete karein — dekhein hissa 12.
Aitraaz karein. Agar aap ko lage ke hum koi cheez us maqsad se istemal kar rahe hain jiski aap ne tawaqqo nahi ki thi, kahein — hum wajah batayenge ya rok dein ge.
Shikayat karein. Pehle hum se, neeche diye WhatsApp number par. Baat na bane to aap Muzaffarabad, Azad Jammu & Kashmir ki adalat ja sakte hain.

Hum 30 din ke andr jawab dete hain. Koi fees nahi.

12. Account delete karna

App mein: Settings → Delete account, phir tasdeeq ke liye DELETE likhein. WhatsApp par hum se bhee keh sakte hain.

Chalti hui trip ke darmiyan account delete nahi hota. Pehle trip mukammal ya cancel karein.

Kya mit jata hai

Aap ka email address mita diya jata hai. Naam aur phone number ki jagah placeholder aa jate hain. Aap ka number foran azad ho jata hai, to aap ya koi aur usay dobara register kar sakta hai.
Har jagah ke tamam sessions khatam.
Aap ke trusted contacts poori tarah mita diye jate hain.
Aap ke profile par likhe emergency notes.
Driver ke liye: CNIC number, licence number, tareekh-e-paidaish, rehaishi pata, emergency contact aur bank ki tafseel mit jati hai, aap ka mehfooz kiya hua payout account mit jata hai, aur aap ki bheji hui CNIC, licence, selfie, registration book, gaari ki tasweerein aur wallet top-up ke screenshots hamari storage se mita diye jate hain.
Hotel owner ke liye: hotel profile par aap ka naam, email aur contact number mit jata hai, aur CNIC ki dono tasweerein hamari storage se mita di jati hain.
Aap ki aakhri maloom jagah mita di jati hai.
Aap ke app istemal ke records — jo phones aap ne istemal kiye, aur un ke IP address aur andazan shehar — mita diye jate hain.
Aap ki gaariyan service se hata di jati hain aur unke registration number dobara istemal ke liye azad ho jate hain.

Kya reh jata hai, aur kyun

Yeh reh jata hai, magar us par aap ka naam nahi hota:

booking, fare aur adaigi;
rating aur raye, aur woh tanaza jis mein aap shaamil the, us ke sath lagai gayi files samet — woh files ek aise case ka hissa hain jis mein doosra banda bhee hai, aur ek taraf ki files hata dena us tanaze ko badal dena hai jis par koi aur abhi tak bharosa kar raha hai;
woh paighaam jo aap ne trip ki chat mein driver ya customer ko bheje;
koi bhee emergency alert ya safety report jo aap ne di, aur woh kahan se di gayi;
hamara apna andaruni record ke hamare staff ne kya kiya.

Driver ka trips wala location record foran nahi mitta; woh apne mamool ke mutabiq 30 din mein khud khatam hota hai.

Hum yeh is liye rakhte hain ke us safar ke dusre bande ka apna record par haq hai, hamara hisab barabar hona chahiye, aur tanaza ya tax ka sawal maheenon baad bhee aa sakta hai. Jo bachta hai woh ek safar hai jo hua tha — koi shakhs nahi.

13. Security

Aap ke phone aur hamare server ke darmiyan har cheez HTTPS par chalti hai. App saada HTTP qubool hi nahi karti.
Staff accounts ke passwords PBKDF2 se badal kar rakhe jate hain, kabhi saada matn mein nahi.
Login ke code ek-tarfa hash ki shakal mein rakhe jate hain, is liye koi bhee — hum samet — database se code parh nahi sakta.
Bheje hue kaghazat bay-tarteeb naam ke sath rakhe jate hain. Woh us bande ko diye jate hain jis ke woh hain, un staff ko jinka kaam tasdeeq hai, aur tanaze ki soorat mein us case ko dekhne wale staff ko. Do cheezein jaan boojh kar is se zyada dikhti hain: driver ki tasweer aur gaari ki tasweer us safar ke customer ko dikhai jati hai, taake aap ko pata ho kaun lene aa raha hai.
Kisi ke record par staff jo bhee karta hai, woh kis ne aur kab kiya — sab likha jata hai.

Hadd bhee saaf bata dein: aap ke kaghazat ek aam encrypted server disk par rehte hain, alag chaabiyon wale mehfooz sandooq mein nahi. Koi nizaam sau fiisad mehfooz nahi hota. Aisa kuch ho jo aap par asar dale, to hum aap ko batayenge.

14. Bachay

UDrive 18 saal aur us se upar ke logon ke liye hai. Hum jaan boojh kar kisi bachay se kuch nahi lete. Bachay us booking par musafir ke taur par safar karte hain jo kisi bare ne ki ho, aur us soorat mein hamare paas sirf wohi hota hai jo woh bara batata hai — kitne bachay safar kar rahe hain, aur tour ke liye naam aur umar ka darja.

Agar aap ko lage ke kisi bachay ne account banaya hai, hamein batayein, hum usay hata dein ge.

15. Is policy mein tabdeeli

Koi ahem cheez badli to hum upar version aur tareekh barha dein ge, aur tabdeeli lagu hone se pehle aap ko app mein bata dein ge. Mojooda nuskha hamesha app ke andr, bina internet ke, Settings → Privacy Policy mein parha ja sakta hai.

16. Rabta

UDrive WhatsApp: 0335-6823975

Urdu ya English, jo aasan ho, usi mein likh dein.