Terms of Service (Roman Urdu)

Version 2.1 · in effect from 2026-10-09

This translation is for convenience. The English version governs.

Yeh shartein aap ke aur UDrive ("hum") ke darmiyan UDrive app aur services ke istemal ka muahida hain. Account banate hi aap inhein qubool karte hain.

Yeh Roman Urdu tarjuma aap ki asani ke liye hai. Qanooni taur par English wala nuskha chalta hai; agar dono mein kahin farq ho to English wala maana jayega.

1. UDrive kya hai, aur kya nahi

UDrive ek bazaar hai. Hum un logon ko jinhein ride, tour ya hotel ka kamra chahiye, un azad drivers aur karobaron se milate hain jo yeh dete hain.

Hum transport company nahi hain. Gaariyan hamari nahi, drivers hamare mulazim nahi, aur hum khud aap ko kahin nahi le jate. Safar ka muahida aap ke aur driver ke darmiyan hota hai. Hamara kaam yeh hai ke aap ka taaruf karayein, fare tay karne ke auzaar dein, tasdeeq karein ke driver aur gaari asli hain, aur jo hua us ka record rakhein.

Yeh baat is liye ahem hai ke hum kis cheez ke zimmedar hain aur kis ke nahi — dekhein hissa 13.

2. Kaun UDrive istemal kar sakta hai

• Aap ki umar 18 saal ya us se zyada honi chahiye. Hum customer se tareekh-e-paidaish nahi maangte, is liye yeh woh baat hai jis ki tasdeeq aap UDrive istemal kar ke khud karte hain, na ke hum sign-up par jaanchte hain. Pata chalne par ke koi account 18 saal se kam umar ke bande ka hai, hum usay band kar dete hain.
• Asal naam aur apna hi mobile number dena hoga.
• Ek bande ka ek account. Apna account kisi aur ko istemal na karne dein.
• Drivers ko is ke alawa tasdeeq se guzarna hoga (hissa 7).

Bachay kisi bare ki ki hui booking par musafir ke taur par safar kar sakte hain, aur poore safar unki zimmedari usi bare par hai.

3. Aap ka account

Aap ka mobile number hi aap ka account hai. Login ke liye hum us par WhatsApp se chaar hindson ka code bhejte hain. Jo bhee woh code parh le woh aap ban kar login kar sakta hai — is liye apna phone aur WhatsApp mehfooz rakhein, aur code kisi ko na dein, chahe woh kehta ho ke woh UDrive se hai. Hum aap se kabhi aap ka code nahi maangte.

Agar aap ko shak ho ke kisi aur ne aap ka account khol liya hai, foran hamein batayein.

4. Fare kaise tay hota hai

UDrive safar ki qeemat server par banata hai aur aap ko ek hadd dikhata hai: ek kam se kam, ek tajweez, aur ek zyada se zyada.

• Aap fare pesh karte hain. Tajweez ke barabar, us se zyada, ya us se kam — magar kam se kam wali hadd se neeche nahi aur zyada wali hadd se upar nahi. Jab bhee aap ki app ke paas us safar ka server wala quote hota hai, yeh hudood hum khud lagu karte hain aur inhein bypass nahi kiya ja sakta.
• Aas paas ke drivers aap ki request dekhte hain aur ya to aap ka fare qubool karte hain ya apna bhejte hain, jo unhi hudood ke andr hona zaroori hai.
• Aap ek offer chunte hain. Wahan booking ban jati hai aur wohi driver assign ho jata hai.
• Yeh hadd faasla, waqt, gaari, petrol ki qeemat aur raaste ki sakhti se banti hai. Yeh sab se sasti boli ka muqabla nahi hai: neeche wali hadd is liye hai ke aisa safar kabhi pesh hi na ho jo driver ke liye nuqsan ka sauda ho.

Fixed per-seat route. Kuch Coster route har seat ke ek mutayyan fare par bikte hain. Un par koi bid nahi hoti — na aap ki, na driver ki.

Tour ki qeemat har driver apni gaari par khud rakhta hai, hum nahi.

Fare wohi hai jo aap aur driver ne tay kiya. Intezar ka waqt, raaste mein rukna, toll, ya destination badalna — yeh aap aur driver ke darmiyan hai aur hone se pehle tay kar lena chahiye.

5. Adaigi

Ride ka hisab seedha aap aur driver ke darmiyan hota hai, aam tor par safar ke aakhir mein naqad. UDrive ride ka paisa apne paas nahi leta aur card ki adaigi nahi chalata.

Tour ke liye booking pakki karne ke waste kul raqam ka kam az kam 20% pesh-gi dena hota hai. Aap is se zyada bhee de sakte hain. Pakki hui tour booking pesh-gi ada karne ke 5 minute ke andr bila kisi kharche ke cancel ho sakti hai; us ke baad tour chalane wale ki apni shartein lagti hain.

Drivers hamein commission dete hain — is waqt fare ka 10%, jo trip shuru hote hi driver ke commission balance se kat jata hai. Driver yeh balance app mein khud bharte hain. Balance khatam ho jaye to driver ko nayi requests milna band ho jati hain — kisi ke fare se kuch nahi kata jata aur chalti hui trips par koi asar nahi parta. Commission ki sharah badalne se pehle hum drivers ko app mein bata dein ge.

Refund, jahan banta ho, hamari finance team booking ke record se milakar dekhti hai. Jahan cancel karne se driver ka asal nuqsan hua ho, wahan cancellation fee kaati ja sakti hai.

6. Cancel karna

Jab tak kisi ne request qubool na ki ho, usay cancel karne ka koi kharcha nahi aur koi wajah bhee nahi chahiye.

Booking cancel karna us driver par lagta hai jo haami bhar chuka hai aur shayad aap ki taraf chal bhee para ho. Jitna jaldi ho sake karein, aur wajah batayein. Baar baar der se cancel karne par UDrive tak aap ki rasai khatam ho sakti hai.

Jo driver baar baar qubool kar ke phir cancel karta hai, usay mua'attal kiya ja sakta hai.

7. Agar aap UDrive par gaari chalate hain

Tasdeeq. Kisi customer ke map par aane se pehle aap ko CNIC (dono taraf), driving licence (dono taraf), ek selfie, CNIC haath mein pakar kar selfie, gaari ki registration book (dono taraf) aur gaari ki tasweerein bhejni hongi, aur hamein unhein manzoor karna hoga. Aap ka driver record Approved aur gaari Verified — dono zaroori hain. In kaghazat ka hum kya karte hain, woh Privacy Policy mein likha hai, aur mukhtasar jawab yeh hai: sirf tasdeeq, aur kuch nahi.

Aap tasdeeq karte hain ke

• Aap ka licence durust hai, chalu hai, aur usi qism ki gaari ke liye hai jo aap chalate hain.
• Gaari sarak ke qabil hai, qanooni taur par registered hai, aur jaisa qanoon kehta hai waisa insured hai.
• Aap ko woh gaari tijarti taur par istemal karne ka haq hai.
• In mein se koi baat badal jaye to aap foran hamein bata dein ge.

Aap yeh nahi karenge

• Apne account par kisi aur ko gaari chalane dena.
• Musafiron ko us gaari ke ilawa kisi aur gaari mein bithana jo hum ne verify ki.
• Customer se tay shuda fare se zyada maangna.
• Trip is liye cancel karna ke paisa UDrive se bahar liya ja sake.
• Nakhwasta halat mein gaari chalana — thakan, bimari, ya kisi bhee cheez ke asar mein.

Aap ek azad operator hain. Yeh shartein aap ko hamara mulazim, hamara agent ya hamara shareek nahi banateen, aur yahan kuch bhee kisi mutayyan tadaad mein trip ya kisi aamdani ka haq paida nahi karta.

8. Agar aap UDrive par safar karte hain

• Tay shuda waqt par pickup point par mojood hon, aur driver ke pohanchne par usay trip ka code dein.
• Tay shuda fare ada karein.
• Driver aur gaari ke sath izzat se pesh aayein. Aap ki wajah se hone wala nuqsan ya safai ka kharcha aap ka hai.
• Koi ghair qanooni cheez sath na le jayein, aur driver se qanoon torne ko na kahein.
• Driver ki ijazat ke baghair gaari mein sigrette na peeyein.

9. Woh baatein jo koi nahi kar sakta

• UDrive ko kisi ghair qanooni kaam ke liye istemal karna.
• Kisi aur ka roop dharna, ya woh number istemal karna jo aap ka nahi.
• Kisi dusre istemal karne wale ya hamare staff ko tang karna, dhamkana ya gaali dena.
• App ya hamare nizaam se cher char karna, ya woh data dekhne ki koshish karna jo aap ka nahi.
• Jhooti booking, jhooti rating ya jhoote account banana.
• UDrive ka koi hissa scrape karna, copy karna ya aage bechna.

10. Tour, hotel aur dusri listings

Tour wohi driver chalata hai jo unhein shaya karta hai. Hotel aur dusre karobar un ke malik chalate hain. Listing live hone se pehle hum jo munasib jaanch kar sakte hain karte hain, magar in mein se koi cheez hum nahi chalate, aur tour ya kamre ka muahida aap ke aur us chalane wale ke darmiyan hota hai.

Koi listing ghalat ya gumraah kun nikle to hamein batayein — hum jaanch karenge aur usay hata sakte hain.

11. Hifazat

• SOS ka button aap ke trusted contacts aur hamare safety number ko aap ka naam aur jagah bhejta hai. Trusted contacts zaroorat parne se pehle set kar lein.
• Jahan aap ko munasib lage, apna trip kisi ke sath share karein.
• Asal emergency mein pehle police ya emergency services ko call karein. Hum emergency service nahi hain aur us tarah aap tak nahi pohanch sakte jaise woh pohanchte hain.

12. Rating aur jo aap likhte hain

Sach rating dein. Raye mein wohi likhein jo waqai hua. Hum aisi raye hata sakte hain jo gaali gloch par mabni ho, jhooti ho, kisi ki zaati maloomat zahir karti ho, ya us safar se koi talluq na rakhti ho.

Jo aap likhte hain woh aap ka hi rehta hai, magar usay post kar ke aap hamein ijazat dete hain ke hum usay UDrive ke andr dikhayein.

13. Hum kis cheez ke zimmedar hain — aur kis ke nahi

Hum platform ko munasib ehtiyat ke sath chalane ke zimmedar hain: drivers aur gaariyon ko aane se pehle verify karna, safar ki qeemat usi tarah banana jaise is dastawez mein likha hai, aap ka data Privacy Policy ke mutabiq rakhna, aur shikayat ko theek tareeqe se dekhna.

Kisi driver, customer, tour operator ya hotel ke rawaiye ke zimmedar hum nahi hain. Woh azad hain. Aur un cheezon ke bhee zimmedar nahi jo hamare bas mein nahi — sarak band hona, mausam, land sliding, network ka jana, ya aap ke phone ki kharabi.

Is hisse ki koi baat hamari apni ghaflat se hone wali maut ya zaati zakham, fraud, ya us cheez ki zimmedari mehdood nahi karti jise qanoon mehdood karne ki ijazat nahi deta. Baqi jin cheezon ke hum zimmedar hain, un mein hamari zimmedari us safar ke fare tak mehdood hai.

14. Muattali aur account khatam karna

Jo account yeh shartein torta hai, hifazat ke liye khatra hai, ya jis ke baare mein hamein munasib taur par fraud ka gumaan ho — usay hum mua'attal ya khatam kar sakte hain. Jahan mehfooz aur munsifana ho, hum wajah batayenge aur aap ko jawab ka mauqa denge. Hifazat ki wajah se ki gayi muattali foran lagu hoti hai.

Aap jab chahein apna account band kar sakte hain — Settings → Delete account. Aap ke data ka kya hota hai, woh Privacy Policy ke hisse 12 mein likha hai.

15. Shikayat

Pehle app hi mein darj karein: Complaints & disputes, ya support ticket. Koi faisla karne se pehle hum booking ka apna record parhte hain ke waqai hua kya, aur dono taraf se poochte hain. Natija aur us ki wajah hum aap ko bata dete hain.

Agar baat aapas mein na bane to hissa 16 lagu hoga.

16. Qanoon aur adalat

Yeh shartein Azad Jammu & Kashmir mein nafiz qawaneen ke tabe hain, aur jahan lagu ho wahan Pakistan ke qanoon ke. Adalati ikhtiyar Muzaffarabad, Azad Jammu & Kashmir ki adalaton ko haasil hai.

17. In shartein mein tabdeeli

Hum upar version aur tareekh barha dein ge, aur koi ahem tabdeeli lagu hone se pehle aap ko app mein bata dein ge. Us ke baad bhee aap UDrive istemal karte rahein to aap naya nuskha qubool kar rahe hain. Mojooda nuskha hamesha app ke andr, bina internet ke, Settings → Terms mein parha ja sakta hai.

18. Rabta

UDrive WhatsApp: 0335-6823975